ChannelAdvisor的客户可以使用授权的专有账户登录云端的软件来同时管理如亚马逊，谷歌，eBay，Facebook等平台上的商铺，从而实现在线销售额的增长。每年通过ChannelAdvisor软件平台实现的交易量达数十亿美元，互联网零售企业500强中有超过30%的企业在使用我们的服务。ChannelAdvisor的核心客户包括众多顶级品牌如Saks Fifth Avenue, Crocs, Barbie, Finish Line, Lenox, Victoria’s Secret, Under Armour, Office Depot, Dell, Jockey, eBags等。并且有更多的顶级在线零售商选择使用ChannelAdvisor的软件和服务。
e-Commerce Sales Consultant
工作地：上海 Shanghai/深圳 Shenzhen
ChannelAdvisor has established its China headquarters in Shanghai. ChannelAdvisor is now looking for bright and talented individuals to join the new Shenzhen, China office and to roll out its industry leading product into the region. Because we have such a small team, youll be owning huge ideas from the start and. If you are interested in developing your career in a fast-growing entrepreneurial environment - join us now!
Due to growth in the Asia Pacific area we have a vacancy for a suitably qualified sales executive. Our sales executives are responsible for driving revenue through prospecting, marketing and selling our suite of SaaS (software-as-a-service), channel management solutions to online retailers, both large and small. Our Sales Executives have the opportunity to work with and learn from some of the leading names in eCommerce including eBay, Google PayPal, Yahoo and Getprice.
This role will see you focus on closing new business with small to mid-sized online retailers and large enterprises. You will work closely with the team to ensure customer acquisition and revenue targets are met and exceeded on a quarterly basis.
Prospect and build pipeline.
Develop, negotiate, and close new business opportunities with online retailers.
Help to provide account management and direction to achieve high levels of customer satisfaction and revenue growth with existing customers
Increase revenues by developing, communicating and driving effective selling strategies based on valid, customer-specific value propositions
Maintain an accurate pipeline of all opportunities, contacts and account history and provide appropriate communication of such to ChannelAdvisor management
Manage contracts and agreements to ensure that expectations are being established, communicated, and met
Meet and exceed individual annual quotas for contracts/revenue
3-5 years experience selling software or other solutions-based technology offerings, preferably SaaS
Proven success in penetrating and developing accounts in the interest of identifying key decision makers
Experience selling in a remote capacity, utilizing technology such as WebEx to demonstrate software and further articulate the value proposition
Experience selling to retailers and manufacturing companies ideal
Account management experience helpful
Online media / marketing / channel experience a plus (knowledge of SEM, PPC technology and services)
Experience carrying and achieving toward a high annual revenue quota
University degree required, relevant disciplines preferred
Fluency in Mandarin or Cantonese
e-Commerce Sales Engineer
工作地：上海 Shanghai/深圳 Shenzhen
As a ChannelAdvisor software expert, the Sales Engineer will be responsible for helping to support a growing team of Sales Executives by proving technical expertise throughout the sales cycle to sign SMB clients. This individual will assist with product demonstrations, perform opportunity analyses, deliver/coordinate internal training sessions, and strategize with Sales Executives to determine the best way to pitch our softwares\srvices for individual prospects. The Sales Engineer will act as the link between Sales and Product Management/Services, ensuring that the feedback gathered on sales calls is relayed to the product management team, and that the Sales team is aware of all changes/enhancements to our platform/products. Sales Engineer will also support product training to the sales and services teams.
Essential Job Functions:
Assist Sales Execs with product demonstrations on Sales calls.
Assist Marketing and PM with developing the pitch for new products and/or enhancements to existing products.Field ad hoc technical inquiries from prospective clients regarding product functionality, industry strategy, implementation options, or full service work-flows.Gather competitive intelligence and product feature suggestions/needs, from sales calls and communicate them to the Product Management team.Participate in cross functional internal discussion to ensure that Sales needs are being met throughout the organization.Review inventory data files for required/recommended values, and communicate what’s missing.Work collaboratively with Services and Implementation groups to ensure customer satisfaction and optimize chances for process improvement.Create/coordinate/deliver Product training to the staff. Deliver product training to sales and services teams
Bachelor degree and 5 – 7 years professional experience, with at least 2 years working in a software or SaaS industry
3+ years in a presales, solutions, or sales engineering role
Prior experience in all technical aspects of the sales cycle, including proof of concept (POC)
Excellent written and verbal presentation and communications skills
Have a proven track record of demonstrating software solutions and executing proof of concept plans to SMB prospects
Background in software development and/or customer support is a plus
Fluency in English and Mandarin required
职位：大客户资深销售顾问 Enterprise Sales Executive
这位大客户资深销售顾问将负责通过挖掘潜在客户、市场推广及营销手段推动SaaS和渠道管理解决方案业务的增长。这个岗位将有机会与世界知名的电商平台如Amazon, eBay, Google,以及Facebook展开合作。
? 根据有效的特定的客户主张， 通过开发，沟通和推动有效的销售策略来实现收入增长。
职位：客户服务总监 Director of Service
ChannelAdvisor Corporation (NYSE:ECOM) is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase global sales. We are currently seeking a Director of Client Services responsible for all post-sales customer activity in China. Successful candidate will lead a team responsible for customer success and growth. This position will be based in our Great China headquarters in Shanghai.
The Director of Client Services will directly oversee the following teams: Implementation, Campaign Management and Technical Support. Successful candidate will manage a team of 20+ staff. The Director of Client Services will provide strong strategic and tactical leadership in all aspects of this customer-focused company as we continue to expand globally.
The Director of China Services will be:
Customer Centric - Reaffirm and strengthen our customer-oriented culture by acting as the lead advocate for our customers. Take direct responsibility and accountability for all facets of customer success, retention, and growth, working as a strategic member of the team to enhance all post-sales customer activity, including all aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base.
Collaborative - Work closely to SUPPORT sales, product development, marketing, etc., to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our “land and expand” go-to-market strategy.
Work with our global teams in North America and China to ensure a local- and culturally-appropriate standard of service in China while leveraging the global scale of our company to provide a unique and differentiated customer experience.
Strategically Focused - Innovate / Define and improve the customer lifecycle for our broad spectrum of clients, from small middle-market retailers to large enterprise customers, from self-service to managed-service accounts, and establish baseline metrics for measuring and improving customer progress through this lifecycle.
EXTREMELY DATA CENTRIC - Provide timely, accurate, and useful analyses concerning the status of our customer base, including progress against predefined success metrics, risk mitigation and opportunity discovery.
Develop quantitative and qualitative metrics to evaluate prog ress against tactical and strategic objectives.
Strong Passion for Ecommerce – Display strong passion for ecommerce even at the interview rounds. Able to articulate how ecommerce transcends your life.
Professional Experience & Qualifications
The ideal candidate will have:
A minimum of ten (10) years of progressive service experience in various B2B organizations, of which at least five (5) years in a director role. Demonstrated success is a requirement in these roles.
A demonstrated aptitude for both operating and thinking strategically while also being willing to “roll up the sleeves” and get into the details and work directly with customers when appropriate.
Experience within a global organization and working with customers of a variety of sizes around the world, including North America, Europe, China, and Latin America.
Experience either in an entrepreneurial role or being a key contributor in a go-to-market culture.
An aptitude for project management (concurrent projects) and developing scalable systems and processes to manage high-growth while enhancing the customer experience.
An aptitude for balancing resource constraints, budgeting, and “raising the bar” on quality and service delivery.
Experience with Software-as-a-Service business models.
A working knowledge of the e-commerce industry.
A keen sense of ethics and integrity.
Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily.
Strong commitment to a data driven environment and emphasis on performance management.
Inspires the team to become customer centric and committed to excellence.
Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
Is well organized, resourceful, and planful; effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.
Fearlessly takes on all issues, challenges, and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation; deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take tough action; challenges the status quo.
Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across.
Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his/her talk; is direct and truthful but at the same time can keep confidences.
The successful candidate will have an undergraduate degree from a well-respected university. MBA desirable, though not essential.
? Languages: Mandarin (Native), English (Fluent)
? Strong Microsoft Office Proficiency – Excel / PPT
职位：软件实施团队经理Software Implementation Manager
ChannelAdvisor is seeking a talented Manager, Software Implementation to join our rapidly growing team in China. This position will manage a team of 20 Implementation Specialists in our Shanghai and Shenzhen offices.
The Implementation Leader will manage teams of software launch professionals responsible for new ChannelAdvisor software implementations, including providing the necessary software application training, coordination, and support to clients. Our Implementation Specialists offer customized solutions to clients according to customer needs.
The Manager, Software Implementation will manage the teams day-to-day work including people management and project management.
The position requires a polished, experienced software professional with the ability to simultaneously handle multiple tasks, and desire to work in a fast-paced environment.
Outstanding communication skills in Mandarin and English are required.
Essential Job Functions:
Resource and forecast based on pipeline and assign implementation specialists accordingly
Support implementation specialists with the escalated issues
Act as a key checkpoint for deal governance to ensure the customer is fit for our software
Assist customers with configuration and troubleshooting during their implementations
Develop optimized training plans to enhance customer satisfaction and loyalty
Onboard new employees and facilitate technical training for newhires
Attend the workshops organized by the company, and offer presentations as needed
Business trip: 10%
Minimum of 5 years of professional work experience in the software or e-commerce industry
At least 2 years’ experience leading a team, including project management, resource forecasting and status tracking
Must have experience in management consulting
Experience providing remote (WebEx, Goto Meeting) training on software applications, preferably SaaS, is required
Experience with e-commerce marketplaces (eBay or Amazon or AliExpress) or paid search SEM (Google Adwords, Google Shopping) is a plus
Strong English speaking, reading and writing skills required to assist American Product Team with product enhancements